Transforming Purchase Order Management for a Leading Pharmacy Retailer
This case study explores how IFC transformed purchase order management for a major Australian retailer, delivering faster freight bookings, improved accuracy, and lasting supply chain efficiencies through a rapid digital solution.
The Challenge
One of Australia’s largest pharmacy retailers faced increasing pressure to optimise purchase order (PO) management while operating under significant resource constraints and a large technology backlog. Manual workflows created inefficiencies, delayed freight bookings, and limited visibility across its international supply chain. To remain competitive and resilient, the company needed a partner capable of delivering rapid transformation without overloading its internal teams.
The Solution
IFC responded with the support of our CSCHub Supply Chain Solution. A comprehensive logistics and freight forwarding platform providing international visibility, streamlined data management, and real-time insights.
Our Business Transformation (BT) team worked hand-in-hand with the client to co-design a new operating model. Through collaborative workshops, workflow mapping, and the rapid development of a new CSCHub feature, IFC re-engineered purchase order processes, improved vendor collaboration, and overcame internal resource limitations. The tailored solution was designed, developed, and deployed within just four weeks.
The Results
The transformation delivered immediate and lasting impact:
- 40% reduction in purchase order management effort
- 15% improvement in accuracy
- 3-day acceleration of air and ocean freight booking timelines
Faster bookings improved on-board confirmation rates with carriers, reducing risk and increasing certainty across the client’s supply chain. Beyond the numbers, the project strengthened the companies trust in IFC, driving wider adoption of CSCHub and launching a Vendor Activation initiative.
This case study highlights how IFC goes beyond freight forwarding, acting as a strategic transformation partner. By uniting digital capability with operational expertise, IFC enabled the client to achieve efficiency, agility, and confidence in its global supply chain.
What the client said
“IFC’s integrated IT solution has been tailored to cater for our business needs to improve work efficiencies and accurate reporting. The tools built is an effective solution in reducing timely manual tasks surrounding PO management and shipment tracking.”
– Imports Department Manager