|The Department of Immigration and Border Protection has received further notices from the Community and Public Sector Union (CSPU) that some employees of the Department of Immigration and Border Protection including the Australian Border Force, who are members of the union, will take part in protected industrial action at various work sites on 10 December 2015, and 14-17 December. The latest information on this industrial action can be found on the Department’s website: http://www.border.gov.au/News/Pages/travellers-clients.aspx.
To ensure the Department can maintain the highest standards of safety and security, some delays to cargo are unavoidable while PIA is in progress. However, the Department is continuing to implement appropriate contingency measures, as we’ve done before, and these arrangements will ensure priority cargo is appropriately managed, and impact on industry is minimised as much as possible. Part of these contingencies involve bringing in staff from other areas of the Department to cover shortages, ensuring that priority cargo is released as soon as possible, and constantly monitoring the situation to keep processes running as smoothly.
Please note that CPSU members working in critical national security functions have been excluded from participating in industrial action and redeployed staff are only assigned duties they’re trained to perform. During PIA, the health, safety and security of the public and our staff continues to be our priority.
Concerns or queries about the industrial action and passenger processing can be directed to the Department’s call centre on 131 881 (Mon-Fri, 8:30am – 4:30pm). http://www.border.gov.au/about/contact/make-enquiry
Concerns or queries about cargo support, cargo clearance and ICS issues can be directed to our Cargo Support line on 1300 558 099 or by email to email@example.com (Mon-Fri, 7:00am – 7:00pm, Sat-Sun, 9:00am – 5pm). The after-hours duty phone number is 02 6275 6100. http://www.border.gov.au/Busi/Carg/contact-cargo-support